Grocery ordering questions
Quick answers about orders, payment, products and your account. Search, or pick a topic.
How do I change or cancel an order?
Call or WhatsApp the shop as soon as possible. Before packing starts, items can be changed or the order cancelled; signed-in customers also see a Cancel button in the portal while it is allowed.
How do I track my order?
Open Track an order and enter your order number and the e-mail or details used at checkout. Signed-in customers see a timeline for every order in their account.
How does "Buy again" work?
In your account, every past order has a Buy again button that puts the same items back in the basket at today's prices. Items that are out of stock are skipped and listed.
Which payment methods can I use?
Cash on delivery and pay-at-pickup are always offered. Bank or mobile-wallet transfer appears at checkout when the shop enables it, with the account details shown there.
Will I get a receipt?
Yes. The rider brings the printed receipt from the shop's till, and signed-in customers can download the invoice from their account.
Can I use a discount code?
Yes, in the basket or at checkout. Codes are checked by the shop's system and the saving shows in the totals before you order.
Why do some products show "Only a few left"?
Stock is read live from the shop's shelves. When an item is running low it says so, and when it sells out at the counter it can no longer be added online.
Can I ask a question about a product?
Yes. Every product page has a Questions section; the shop answers there so other customers can read it too.
Do you sell fresh vegetables or meat?
No. Haji Rafiq is a kiryana and general store: ration, packaged food, drinks, dairy, household and personal care. Everything sold online is listed in the aisles.
What do I get with an account?
Order history with timelines, Buy again, saved addresses, a wishlist, invoices, your reviews and questions, and loyalty points if the shop runs them.
I forgot my password — what now?
Use "Forgot password" on the sign-in page for a reset link, or sign in with a one-time code sent to your e-mail.
Is my data shared?
No. Your details are used to deliver your order and are kept in the shop's own system. Read the privacy policy for the full details.
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