Who we are
This website belongs to Haji Rafiq General Store, Shop 14, Main Bazar, Peoples Colony No. 1, Faisalabad 38000, Punjab, Pakistan. It is a demonstration store powered by SmartPOS Hub. This page explains, in plain words, what information the site collects and what happens to it. It is not legal advice.
What do we collect?
When you order or sign in:
- Your name and phone number, so the shop and rider can reach you.
- Your delivery address, so the order can be delivered.
- An email address, only if you choose to give one. It is optional.
- Your order history: what you ordered, when, and how you paid.
When you use the website:
- Pages and products you view, searches you make, and items added to your cart.
- Basic technical details such as browser type and approximate time of visit.
Website activity is linked to your customer record only when you sign in, place an order or send a form. Before that, it is not tied to your name.
Why do we collect it?
- To take, pack and deliver your orders, and to contact you about them.
- To handle returns, replacements and short weights.
- To keep your addresses, past orders and saved list if you have an account.
- To understand which products people look for, so the shop can stock the right things.
- To keep the site secure and working.
Where is it stored?
- Customer and order records are kept in the shop’s SmartPOS Hub point-of-sale system, the same system used at the counter.
- Raw website activity logs are kept in private cloud storage that is not public.
- Your cart, preferences and saved list are kept in your own browser. See the cookies policy.
The site uses a first-party analytics beacon. Any analytics or marketing tags from other companies load only after you accept them in the cookie banner.
Payment details
The website never asks for, sees or stores payment card details. Cash on delivery is the default. If bank or mobile-wallet transfer is enabled, you make that payment through your own bank or wallet app.
How long do we keep it?
- Order records are kept for as long as the shop needs them for its accounts and any legal requirements.
- Account details are kept while your account is in use. If you ask for your account to be closed, personal details are removed except where they must be kept for those records.
- Raw activity logs are kept only as long as they are useful for running and improving the site, then deleted.
Who do we share it with?
- The rider delivering your order sees your name, phone and address.
- Service providers that host the site and the SmartPOS system process data on the shop’s behalf.
We do not sell your information, and we do not rent it out.
Your choices and rights
You can ask to see the information the shop holds about you, correct it if it is wrong, or delete it. Make the request through the contact page. Signed-in customers can also update addresses and details in their account. You can change cookie choices at any time from the cookie settings link in the footer.
Children
The site is meant for adults placing household orders. We do not knowingly collect information from children.
Changes
If this policy changes, the date at the top of the page is updated.
Questions
Use the call, WhatsApp or form options on the contact page.