Our aim
We want everyone in the neighbourhood to be able to order from Haji Rafiq General Store, whether they use a small phone, a screen reader, large text, or only a keyboard. This page describes what the site does today and how to tell us when something does not work.
Language and reading direction
- The whole site is available in Urdu and English. Switch from the language control in the header.
- In Urdu, the layout turns right-to-left (RTL), including menus, forms and the cart, and Urdu text uses a readable Nastaliq font.
- Each page declares its language so screen readers pronounce it correctly.
Settings you can change
The accessibility menu in the header lets you:
- Change text size across the site.
- Turn on high contrast for stronger colour differences.
- Reduce motion to stop animations and transitions. The site also respects your device’s reduce-motion setting.
- Highlight links so every link is underlined and easy to spot.
These choices are saved in your browser on that device. See the cookies policy.
Keyboard and focus
- Every link, button, menu and form field can be reached and used with the keyboard.
- A visible focus outline shows where you are on the page.
- A “skip to content” link lets you jump past the header.
- Pop-ups such as the cart drawer can be closed with the Escape key.
Touch and layout
- Buttons and links have touch targets of at least 44 by 44 pixels, so they are easy to tap on a phone.
- Pages reflow on small screens without sideways scrolling and work when zoomed.
Images and content
- Product photos and illustrations have alt text describing them. Purely decorative images are hidden from screen readers.
- Headings are used in order so pages can be navigated by heading.
- Form fields have visible labels and clear error messages.
- Prices, weights and stock status are given as text, not only as colour or icons.
Known limits
Some product photos come from manufacturers and may contain text in the image that is not repeated in full. Product descriptions are being improved over time. If you need information that is only in a picture, ask the shop and they will read it out for you.
Other ways to order
If any part of the site gets in your way, you can call or WhatsApp the shop and order directly, or visit the counter. Details are on the contact page and the store page.
Report a problem
Please tell us through the contact page. Mention the page, what you were trying to do, and the device or assistive technology you use. We read every report and fix what we can.